Frequently Asked Questions
Q. What is your Return Policy?
A. At PromDressShop.com our policy is ALL SALES ARE FINAL. No refunds, No returns, No Exchanges, No Exceptions!
Q. How do I place an order?
A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size, color, and any accessories. Once you have everything you need, simply select the option to "add to bag" and you can check out at anytime by selecting the checkout button.
Q. What types of Payment do you accept?
A. We accept most major credit cards, including AMEX, Visa, MasterCard, Discover.
Q. How will my item (s) be shipped?
A.
All shipping information is outlined in our shipping page.
Q. Is the information I send over the Internet safe?
A. All the information you send over our website is strictly confidential and is protected by our SSL certified web site. Your email will not be given to any outside sources without your permission. Privacy Policy
Q. How do I use the search option of your site?
A. Our search engine option is unlike any you will ever see in the dress industry. You can search by color, by designer, by occasion, by dress type, by price, or by style number. Simply put in your option and our search will display any and all of the dresses that match your request.
Q. How long does it take to receive the product I order?
A. Once your order has been placed it will be processed within 24-72 business hours. If the item you order is in stock, it will ship the next business day. If we need to order the gown from our warehouse, we will notify you of the ship date. If you place an order on Saturday or Sunday and we have it in stock and you request overnight or 2nd day air shipping, your gown will not ship until Monday. If the gown is not in stock then overnight or 2nd day air shipping takes place once the gown comes in and is shipped from our store.
Q. What happens after I place an order?
A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order. Lastly, you will be sent a shipped email with a tracking number for your package. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for, your card will not eb charged until we can fulfill your order.
Q. How do I check the status of my order?
A. Simply log in to your account you have established at www.PromDressShop.com. There you can check the status of your order.
Q. What if my dress is not available?
A. If your dress is not in stock and for some reason we cannot order it directly from the designer, we will notify you and give you other options to choose from or you can cancel your order.
Q. When is my credit card charged?
A. Your card is not charged until we can fulfill your order.
Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements.
Q. What is a wear date?
A. A wear date is the date in which you need the dress for.
Q. What if I want a dress in a color that is not listed?
A. The colors that we list on the product detail page are the only colors in which that style dress is produced in.
Q. Do you have a brick and mortar establishment?
A. No we do not but we stock over 10,000 dresses in our warehouse ready to ship.