Returns

Q. What is your Return Policy?
A. Due to the nature of the dress business all sales are final at prom dress shop There are no cancellations, refunds, returns, or exchanges. However if it is the dress you want you don't have a thing to lose. If we can not get your dress in time we will not confirm the order and you will never be charged.

Q. What happens after I place an order?
A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order within 24-72 business hours. Lastly, you will be sent a shipped email with a tracking number for your package. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for or you can cancel your order at no charge.

Q. What if my dress is not available?
A. If your dress is not in stock and for some reason we cannot order it directly from the designer, we will notify you and give you other options to choose from or cancel your order at no charge.

Q. When is my credit card charged?
A. Your card is not charged until we confirm we can fulfill your order .