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Returns and exchanges

We offer a 5 day return and exchange policy for regular priced dresses for most items. It will let you know in the shopping cart if the item is a final sale. Sale dresses, shoes and jewelry/accessories are final sales and are not returnable or exchangeable. Any returns/exchanges on orders using promo codes will void promo code

We offer 3 options

  • You can exchange for a dress that we have in stock for free, just pay shipping. 
  • You can exchange for a special order dress for a 10% restocking fee plus shipping. The new dress will be a final sale.
  • You can return your dress for a refund minus a 15% restocking fee plus shipping fees.

Return and exchange requirements

  • You must request a return/exchange within 5 days of the delivery of your order (this includes weekends/holidays as we are here 7 days a week).
  • The dress must be in the same condition as received with original tags attached.
  • You can not request a return/exchange past the need date given on the order even if it is within the 5 days.
  • Your order is for a full priced dress that is not a final sale.
  • Original dress is shipped back within 3 business days from the time you are given RA# and before the need date on your order

The fine print

All internet orders must be handled through internet customer service, not at our brick and mortar location. Customer is responsible for shipping charges both ways. Free shipping does not apply on exchanges or returns. International customers are responsible for all shipping charges including duties and taxes both ways. If you are exchanging a dress and do not select a new dress within 7 days we will treat your dress as a return and charge the 15% restocking fee. Dresses must be shipped back to us via FedEx or UPS only, post office returns will not be accepted. Please ship back in the same box the item was received in.  Anything sent back after 3 business days a RA is given or without an RA will not be accepted. Any items postmarked after need date on your order will be rejected. The dress must be unworn and in the same condition that you received it with original tags attached. Any item that is not in the same condition or appears to have been worn, washed, altered, or changed in any way will not be refunded.

If your order meets these requirements, start your return below

Start Return



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877-299-3786 | support@promdressshop.com5917 S Archer Ave, Chicago, IL 60638

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