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Q: What is the process for domestic shipping?

A: Your order will be shipped via UPS (we are not able to ship to APO, FPO, or PO boxes). While ordering you will decide the method of shipping that you would like such as ground (3-5 days), 3 Day, 2nd Day, or Overnight. All time frames are given in business days, which exclude weekends and holidays. Free ground shipping is available for all non-sale dress orders being shipped to the contiguous US. All available shipping methods and the cost for each shipping method will be determined in your shopping cart once you have entered your shipping address, with a calculated estimate available on every dress page. Please note that the shipping method that you choose takes place from the day that we have your dress ready to ship and not from the date that you have placed the order. You are able to upgrade the shipping on your order at any time until your order has shipping. You will be notified of your shipping date and that will be the date that your chosen shipping method takes place. Unfortunately we are not able to confirm ship dates until there is the order placed for the gown with a time frame that the gown is needed in.

Q: What is the process to ship internationally?

A: Yes we do ship worldwide via UPS. The shipping charges and options are calculated for you during checkout based on your shipping address. For international packages we are not able to send them as gifts. Customers will be responsible for any and all additional shipping charges once the dress arrives in your country such as taxes and duties. Shipping to certain countries may not be available at all times due to circumstances beyond our control. We can not ship dresses made by Flirt, Jovani, Mori lee, Night Moves, Sherri Hill, and Tony Bowls outside the United States.

*See chart for approximate ground delivery in U.S.
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877-299-3786 | support@promdressshop.com5917 S Archer Ave, Chicago, IL 60638

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