Return Policy at Prom Dress Shop
We offer a 3-day return policy for eligible items ordered online. Items marked as final sale are not returnable. Sale dresses, shoes, accessories, and specially ordered dresses that the vendor does not have in stock are final sales and are not returnable. Multiple dress orders are subject to a final sale. All Store Purchases are Final Sale. When ordering you may be asked for a "need date". If this date is before the 3 days then your RA must be requested before that date.
We offer 2 return options for eligible online orders
- You can return your dress for online merchandise credit in the full amount (regular price returns)
- You can return your dress for a refund minus a 10% restocking fee (regular price returns)
Return requirements for online orders
- You must request a return within 3 days of the delivery of your order (this includes weekends/holidays) OR prior to your need date stated on the order, whichever is sooner.
- You cannot request a return past the need date given on the order (if requested) even if it is within the 3 days.
- Dresses must be shipped back to us via FedEx or UPS only, post office returns will not be accepted. Shipping labels are not provided. The customer is responsible for return shipping charges.
- The dress must be in the same condition as received with original tags attached or subject to a 50% restocking fee.
- Items marked as final sale are not returnable.
- The original dress must be shipped back within 3 business days (postmarked within 3 days) from the time you are given RA#. If your need date is sooner than 3 days then it must be postmarked before then.
The fine print
Merchandise credit can only be used for purchasing merchandise, It cannot be used towards shipping costs. Balances on merchandise credits are not redeemable in cash. All Internet orders must be handled through Internet customer service, not at our brick-and-mortar location. Refunds and online merchandise credits will be issued the same day item is returned. The customer is responsible for shipping charges. International customers are responsible for duties and taxes. Dresses must be shipped back to us via FedEx or UPS only, post office returns will not be accepted. Anything postmarked after 3 business days an RA is given or without an RA will not be accepted. Any items postmarked after the need date on your order will be rejected. The dress must be unworn and in the same condition that you received it with original tags attached. Any item that is not in the same condition or appears to have been worn, washed, altered, or changed in any way will not be refunded or subject to a 50% restocking fee. Any returns on orders using promo codes will void the promo code.
If your order meets these requirements start your return here